We do not collect your card details, your retailer account passwords, your home address, or your government identification. We have no reason to hold any of it and we do not ask for it.
To give you the access you paid for, to answer your support requests, to keep a record of service requests in case of a dispute, and to comply with law, including keeping proof of your subscription consent.
Whop, our payment processor and merchant of record, and Discord, where the service runs. Nobody else. We do not sell your data and we do not run advertising on it.
Service request records are kept for two years. Subscription consent records are kept for three years as California law requires. Leave the server and your role data goes with you.
Under California law, including the CCPA, you can ask what we hold about you, ask for it to be deleted, and not be discriminated against for asking. Ask in the server or by email and it gets handled.
Support, alerts and moderation are operated by an AI system on behalf of the owner. Your messages in the server may be read by that system in order to answer you. Escalations reach a human.
Access records are stored locally with restricted file permissions and are not held in any third-party database. No system is perfectly secure and we do not claim otherwise.
Open a ticket in the #open-a-ticket channel of the Flip State Discord. That is the fastest route and it is answered around the clock.
For privacy requests specifically, including access or deletion, post in that channel and it will be handled and confirmed in writing.